Delete your account

1. Sign in to Southward, in the iPhone or Android app or at southwardapp.com.
2. Open Settings and scroll to Delete account.
3. Enter your password to confirm, then delete. You’re signed out and the account is gone.

If you can’t sign in, email us from the address you signed up with and we’ll delete it for you: support@cherrybytelabs.com.

• Your account: your name, email address and password hash.
• Your study progress: answers, flashcard reviews, mock exam and clinical station results, lessons and settings.
• Your plan, AI credits, credit packs and AI usage records.
• Your referral code, referrals and coupon redemptions, and the notification tokens for your phone.

It’s removed from our database immediately. Nothing is held back for a later purge.

• Payment records, without the link to you, because the law requires us to keep them. They hold the amount and the payment processor’s references, and no name or email.
• Subscriptions bought in the app are kept by Apple or Google and by RevenueCat under an anonymous id. Deleting your account doesn’t cancel a subscription: cancel it in the App Store or Google Play first, or it will keep renewing.
• Usage counts (which parts you opened and finished) sit with our analytics provider, PostHog, under your account’s id and no name or email. Email us after deleting your account and we’ll have them removed.
• The database provider keeps point-in-time history for up to 6 hours, after which your deleted data is gone from it too.

You can export your progress from Settings first. Deleting can’t be undone. See the privacy policy for everything we store.